Feedback and complaints

Member and community feedback is an integral and important part of improving and maintaining quality services. Neighbourhood Centres Queensland is committed to listening to people engaging
with our organisation. We proactively seek feedback, both positive and negative, as a source of ideas for continuously improving our services and other activities. Specifically, we work to:

  • Foster a culture amongst our membership, staff and board that encourages open and honest communication
  • Consult with and inform members about the standard and type of service they want and expect
  • Develop and promote our member charter
  • Encourage feedback and make it easy for people to provide feedback
  • Offer anonymity to people providing feedback
  • Record and compile information arising from feedback and use it to improve services.

We want to create space for members to voice any concerns or complaints with any aspect of our organisation and services, and to ensure that members’ complaints will be managed promptly and with respect. All members are informed of their rights and responsibilities and our policy regarding complaints by members at the earliest possible stage of their involvement with our service

For more information, please read our Feedback Policy and Complaints Policy.

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